Terms and Conditions

Green and Heritage Roofing Limited (“Green and Heritage Roofing”)
Terms and Conditions of Sale

Exclusions:

1. Exclusion clause relating to chimney work. Because of the manner in which chimneys are constructed, we are unable to provide any guarantee that work done to chimneys (including, but not limited to, re-pointing, re-rendering, and work around the chimney stack) will prevent some water infiltration. This is due to the fact that chimneys are built of porous brick / stone and mortar which, after sufficient water saturation, over time acts as a sponge and through capillary action and gravity allow water to run down the internal flue and manifest itself by way of damp in internal rooms. We will always ensure and guarantee that our work will be undertaken to a reasonable and satisfactory standard in line with our legal obligations to you, but cannot guarantee that the work will prevent water penetration through this cause. Please note that this does not affect your statutory legal rights. On any job which requires any kind of chimney work, we advise upon completion of our work you (the customer) arranges for a gas inspection to be done by a registered gas safe fitter, as we can’t be held responsible for any debris which might be dislodged on the inner flue lining.
2. We cannot be held responsible for any minor and unforeseeable damage caused to ceilings during our work.
   

   General:

3. If the Customer wishes to cancel the contract, the Customer must inform Green and Heritage Roofing in writing within 14 days of signing the contract. Clients are entitled to a 14 day cooling off period during which no costs are incurred.
4. Any “Approximate Installation Date” given is an estimate only. The Customer will be notified as early as possible of any necessary alteration to the approximate installation date.
5. Any salvage value of existing materials (such as slate, tiles, lead) has been taken in to account when calculating the quotation.
6. We will hold the price of any quotation for a period of 28 days, after which Green and Heritage Roofing reserves the right to amend the specification and associated costs. If the price of materials or labour changes between the time of acceptance of quotation and commencement of work we reserve the right to increase or decrease the quotation as necessary. The Customer will always be notified in writing of such amendments.
7. Where the Customer agrees that works are to commence within 14 days of the signing of the quotation and subsequently cancels the order the Company reserves the right to apply Condition 30 below.
8. The enclosed quotation is based on carrying out the works during normal working hours (Mon- day to Friday, excluding bank holidays) unless otherwise stated. Should the Customer request work to be carried out outside of these hours, Green and Heritage Roofing reserves the right to charge an additional premium.
9. Green and Heritage Roofing reserves the right to change the specifications at any time with a specification equal to or better than the original. Should the specifications be changed in any way, the Customer will still receive the same level of quality and finished product. Any specification changes be notified to the customer prior to any changes.
10. Please note that works specified have been quoted to be carried out using simple access equipment unless otherwise stated.
11. If unforeseen works are revealed the Customer will be notified immediately and a further quotation provided as necessary.

12. There is no tensile strength to mortar in accordance with BS5534 mortar use in roofs, valleys, ridges & verges is prohibited, therefore we can’t guarantee mortar.
13. Upon discovering possible hazardous material, all work will stop and our findings reported to you. With your consent we will arrange for specialist testing and disposal to comply with legal recommendations, extra costs will be quoted as variations.
14. Repairs are guaranteed for 12 months. Re-roofing works carry a 10 year insurance backed warranty.
15. When calculating heat loss/U Values we use RDSAP which produces an estimate only.
16. Any report provided is for the benefit and use of the addressee only. Green and Heritage Roofing cannot accept responsibility or liability for our survey or of such report, to any other company or person. On no account must it be duplicated or copied in whole or in part without Green and Heritage Roofing’s express authority.
17. If any court or competent authority decides that any of the provisions or any part of a provision of these Terms are invalid, unlawful or unenforceable to any extent, the term or the part of the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
18. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
19. These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts. Green and Heritage Roofing does not accept orders from addresses outside the UK.
20. Where we cannot resolve any complaints using our own complaints procedure, please contact the Confederation of Roofing Contractors for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact their website https://www.corc.co.uk/free-help-and-advice/complaints/
21. For solar panel installation: The Customer should note that the performance of solar PV systems is impossible to predict with certainty due to the variability in the amount of solar radiation (sunlight) from location to location and from year to year. Estimates given in sales litera- ture are based upon the Government’s standard assessment procedure for energy rating of buildings (SAP) and is given as guidance only. It should not be considered as a guarantee of per- formance. In relation to solar installations, whilst Green and Heritage Roofing will endeavor to install the equipment in line with the approximate installation date, Green and Heritage Roof- ing cannot be held responsible for loss of feed in tariff due to any delay in installation, if, for example, parts are not available or for any Force Majeure Event (see Condition 23 below) and, accordingly, we will not be liable for any loss of anticipated savings or income/revenue during such time.
22. Green and Heritage Roofing will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, but without being limited to, the following: (a) a delay in or impossibility to source parts (whether or not at a reasonable price); (b) strikes or other industrial action; (c) a threat of or terrorist attack and related events; (d) natural disaster or such events affecting performance; (e) adverse weather conditions; or (f) impossibility of the use of the transport network (whether in the UK or abroad). Our obligations under these Terms shall be suspended for the duration of the Force Majeure Event, and we will have an extension of time to perform the obligations for the duration of that period. We will endeavour to take all reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations can be performed despite the Force Majeure Event. If the Force Majeure Event continues for a period of 6 months, either party will be able to terminate the contract without liability to the other.
    

    Payment:

23. All prices which are provided exclusive of VAT will have VAT applied at the standard rate in force at the time.
24. Full payment is due upon completion of the works and the following payment terms will apply: 25% prior to commencement, 50% half way through the project, remainder on completion. We reserve the right to submit interim invoices to the value of work undertaken at that date
25. Any projects covered by Competent Roofer will also include deposit protection.
26. In the case of late payment, Green and Heritage Roofing reserves the right to charge a small administration charge, plus interest at a rate of 3% per month on the balance outstanding.
27. Until payment is made in full, title to goods shall be retained by Green and Heritage Roofing. Until payment has been made in full, the Customer grants Green and Heritage Roofing, its agents and employees an irrevocable licence at any time to enter any premises where the equipment is or may be stored in order to remove it.
28. If any monies are being held on a retention basis we must be informed in writing before commencement of works.
29. Where Green and Heritage Roofing is prevented from completing the work for reasons beyond their control, Green and Heritage Roofing reserves the right to invoice for the works carried out to that point.
30. In the case of cancellation, Green and Heritage Roofing reserves the right to charge an administration fee for work incurred. Green and Heritage Roofing will also make a charge for any goods/services which have been ordered in advance. Materials which can be returned are not chargeable however, Clients are entitled to a fourteen day cooling off period during which no costs are incurred.
31. Green and Heritage Roofing reserves the right to charge for any loss or expense incurred through disruption or delay to the progress of work caused either directly or indirectly by the actions of tradesmen or others not in employment of Green and Heritage Roofing.
32. Payment complaints must be notified within 7 days of receipt of an invoice.
    

    Conditions to be undertaken by the Customer/Occupier:

33. The Customer shall provide a safe supply of electricity and water when necessary.
34. In all circumstances, items of fittings and furnishings likely to be damaged during work should be removed from the vicinity or protected by the Customer to prevent damage by dust impregnation. Green and Heritage Roofing cannot accept responsibility for damage to such items. Any items remaining shall be the responsibility of the Customer.
35. The position of any concealed services should be clearly marked out by the Customer as we cannot accept responsibility for accidental damage to such items if they are hidden from view.
36. The Customer shall be responsible for any planning or building regulations approval, permissions, structural calculations or any professional costs that may be incurred during the execution of the works. It is the customers legal responsibility to secure the necessary permissions from their local authority and certification for any works. If Green and Heritage Roofing are to apply for any of these permissions, it will be clearly stated on the quotation.