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Green and Heritage Roofing Limited (“Green and Heritage Roofing”)
Terms and Conditions of Sale
Exclusions:
Exclusion clause relating to chimney work. Because of the manner in which chimneys are constructed, we are unable to provide any guarantee that work done to chimneys (including, but not limited to, re-pointing, re-rendering, and work around the chimney stack) will prevent some water infiltration. This is due to the fact that chimneys are built of porous brick / stone and mortar which, after sufficient water saturation, over time acts as a sponge and through capillary action and gravity allow water to run down the internal flue and manifest itself by way of damp in internal rooms. We will always ensure and guarantee that our work will be undertaken to a reasonable and satisfactory standard in line with our legal obligations to you, but cannot guarantee that the work will prevent water penetration through this cause. Please note that this does not affect your statutory legal rights. On any job which requires any kind of chimney work, we advise upon completion of our work you (the customer) arranges for a gas inspection to be done by a registered gas safe fitter, as we can’t be held responsible for any debris which might be dislodged on the inner flue lining.
We cannot be held responsible for any minor and unforeseeable damage caused to ceilings during our work.
General:
If the Customer wishes to cancel the contract, the Customer must inform Green and Heritage Roofing in writing within 14 days of signing the contract. Clients are entitled to a 14 day cooling off period during which no costs are incurred.
Any “Approximate Installation Date” given is an estimate only. The Customer will be notified as early as possible of any necessary alteration to the approximate installation date.
Any salvage value of existing materials (such as slate, tiles, lead) has been taken in to account when calculating the quotation.
We will hold the price of any quotation for a period of 28 days, after which Green and Heritage Roofing reserves the right to amend the specification and associated costs. If the price of materials or labour changes between the time of acceptance of quotation and commencement of work we reserve the right to increase or decrease the quotation as necessary. The Customer will always be notified in writing of such amendments.
Where the Customer agrees that works are to commence within 14 days of the signing of the quotation and subsequently cancels the order the Company reserves the right to apply Condition 30 below.
The enclosed quotation is based on carrying out the works during normal working hours (Mon- day to Friday, excluding bank holidays) unless otherwise stated. Should the Customer request work to be carried out outside of these hours, Green and Heritage Roofing reserves the right to charge an additional premium.
Green and Heritage Roofing reserves the right to change the specifications at any time with a specification equal to or better than the original. Should the specifications be changed in any way, the Customer will still receive the same level of quality and finished product.
Please note that works specified have been quoted to be carried out using simple access equipment unless otherwise stated.
If unforeseen works are revealed the Customer will be notified immediately and a further quotation provided as necessary.
There is no tensile strength to mortar in accordance with BS5534 mortar use in roofs, valleys, ridges & verges is prohibited, therefore we can’t guarantee mortar.
Upon discovering possible hazardous material, all work will stop and our findings reported to you. With your consent we will arrange for specialist testing and disposal to comply with legal recommendations, extra costs will be quoted as variations.
Repairs are guaranteed for 12 months. Re-roofing works carry a 10 year insurance backed warranty.
When calculating heat loss/U Values we use RDSAP which produces an estimate only.
Any report provided is for the benefit and use of the addressee only. Green and Heritage Roofing cannot accept responsibility or liability for our survey or of such report, to any other company or person. On no account must it be duplicated or copied in whole or in part without Green and Heritage Roofing’s express authority.
If any court or competent authority decides that any of the provisions or any part of a provision of these Terms are invalid, unlawful or unenforceable to any extent, the term or the part of the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts. Green and Heritage Roofing does not accept orders from addresses outside the UK.
Where we cannot resolve any complaints using our own complaints procedure, please contact the Association of Master Roofers.
For solar panel installation: The Customer should note that the performance of solar PV systems is impossible to predict with certainty due to the variability in the amount of solar radiation (sunlight) from location to location and from year to year. Estimates given in sales litera- ture are based upon the Government’s standard assessment procedure for energy rating of buildings (SAP) and is given as guidance only. It should not be considered as a guarantee of per- formance. In relation to solar installations, whilst Green and Heritage Roofing will endeavor to install the equipment in line with the approximate installation date, Green and Heritage Roofing cannot be held responsible for loss of feed in tariff due to any delay in installation, if, for example, parts are not available or for any Force Majeure Event (see Condition 22 below) and, accordingly, we will not be liable for any loss of anticipated savings or income/revenue during such time.
Green and Heritage Roofing will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, but without being limited to, the following: (a) a delay in or impossibility to source parts (whether or not at a reasonable price); (b) strikes or other industrial action; (c) a threat of or terrorist attack and related events; (d) natural disaster or such events affecting performance; (e) adverse weather conditions; or (f) impossibility of the use of the transport network (whether in the UK or abroad). Our obligations under these Terms shall be suspended for the duration of the Force Majeure Event, and we will have an extension of time to perform the obligations for the duration of that period. We will endeavour to take all reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations can be performed despite the Force Majeure Event. If the Force Majeure Event continues for a period of 6 months, either party will be able to terminate the contract without liability to the other.
Payment:
All prices which are provided exclusive of VAT will have VAT applied at the standard rate in force at the time.
Full payment is due upon completion of the works and the following payment terms will apply: 25% prior to commencement, 50% half way through the project, remainder on completion. We reserve the right to submit interim invoices to the value of work undertaken at that date
Any projects covered by Competent Roofer will also include deposit protection.
In the case of late payment, Green and Heritage Roofing reserves the right to charge a small administration charge, plus interest at a rate of 3% per month on the balance outstanding.
Until payment is made in full, title to goods shall be retained by Green and Heritage Roofing. Until payment has been made in full, the Customer grants Green and Heritage Roofing, its agents and employees an irrevocable licence at any time to enter any premises where the equipment is or may be stored in order to remove it.
If any monies are being held on a retention basis we must be informed in writing before commencement of works.
Where Green and Heritage Roofing is prevented from completing the work for reasons beyond their control, Green and Heritage Roofing reserves the right to invoice for the works carried out to that point.
In the case of cancellation, Green and Heritage Roofing reserves the right to charge an administration fee for work incurred. Green and Heritage Roofing will also make a charge for any goods/services which have been ordered in advance. Materials which can be returned are not chargeable however, Clients are entitled to a fourteen day cooling off period during which no costs are incurred.
Green and Heritage Roofing reserves the right to charge for any loss or expense incurred through disruption or delay to the progress of work caused either directly or indirectly by the actions of tradesmen or others not in employment of Green and Heritage Roofing.
Payment complaints must be notified within 7 days of receipt of an invoice.
Conditions to be undertaken by the Customer/Occupier:
The Customer shall provide a safe supply of electricity and water when necessary.
In all circumstances, items of fittings and furnishings likely to be damaged during work should be removed from the vicinity or protected by the Customer to prevent damage by dust impregnation. Green and Heritage Roofing cannot accept responsibility for damage to such items. Any items remaining shall be the responsibility of the Customer.
The position of any concealed services should be clearly marked out by the Customer as we cannot accept responsibility for accidental damage to such items if they are hidden from view.
The Customer shall be responsible for any planning or building regulations approval, permissions, structural calculations or any professional costs that may be incurred during the execution of the works. It is the customers legal responsibility to secure the necessary permissions from their local authority and certification for any works. If Green and Heritage Roofing are to apply for any of these permissions, it will be clearly stated on the quotation.
Posted on Google
nichola hanson
23 September 2026
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After being let down by multiple roofing contractors in the past, we were extremely cautious about hiring anyone for our roof. From our very first interaction with Chris (the director) was professional,reliable and incredibly reassuring. He answered every single question we had and gave us the confidence to finally move forward, knowing the job would be done properly.
Adam and his team arrived on time every single day without missing a beat. Their work is second to none-completed to an exceptionally high standard and right on schedule. They were reliable,tidy and an absolute pleasure to have on-site. We couldn't be happier with the results and highly recommend Green and Heritage Roofing to anyone looking for genuine craftmanship and trustowrthy service
Posted on Google
Bryony Wilson
22 July 2026
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Adam the team leader was extremely hard working and managed to complete the some what complex repairs to the roof of our grade 2* listed commercial property on schedule despite the other member of the team not being available quite a few days, he even came in on a Saturday to make sure it was finished on time, he was very informative, taking time to explain any issues and the techniques he was using, including allowing me access to the roof to see problems for myself.
When finishes the site was left clean and tidy.
Green and Heritage roofing have been very professional from first consultation to completion of the project, I would highly recommend them.
Posted on Google
John Max
29 June 2026
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Fantastic roof installation service in Devon and Hampshire. Professional team, great communication, tidy work, and excellent results. Highly recommended
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Emma Warren
20 May 2026
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Green and Heritage have recently replaced our roof and we cannot recommend them enough. From start to finish, Chris, Adam and the whole team have been very professional and have gone the extra mile to provide an excellent service. Thank you all.
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Mary Wallace
20 April 2026
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Chris, Kieran and Helen were brilliant at managing what was a tricky project and keeping me informed every step of the way. The team delivered excellent quality workmanship and did a great job putting a new slate roof, insulation and guttering on my GII listed house. Very pleased with the result and the professional process throughout.
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Gillian Robinson
11 March 2026
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This is an efficient professional roofing firm who know what they are doing. They are good at planning and communicating with you about timings.
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Matthew Driver
7 January 2026
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Cracking job on our grade 2. Full of spray foam with no barrier to the stone slates. Truly horrible job. Adam was a real superstar, worked very hard almost entirely single handed. Very pleasant and polite throughout the whole job, clean and tidy every day, which was quite amazing given the state of it. We're going to miss Adam being around, a truly amazing chap and excellent workmanship. This old house is finally dry and warm. Thanks for all of your advice Chris before our journey began. No other roofing company could have done more. Fabulous people, fabulous job.
Posted on Google
X J
3 December 2025
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The whole team Chris and his hardworking team, Kieran and Kyle did a fantastic job, showing me videos and photos of their work as it went along. They were extremely patient when I asked questions.
Special mention for Kieran who replaced an outside pipe for me, powering through a hurricane to do it.
They cleared up fully afterwards and even sent a window cleaner to do my windows afterwards.
Cannot recommend Green and Heritage highly enough. There are a lot of cowboy roofers out there but G&H provided detailed quotes, insurance cover while working and a guarantee for their work.
Thanks to all at G&H.
Posted on Google
Glenda Wray
28 October 2025
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From start to finish we were very happy with all aspects of the service from Green and Heritage, and would happily recommend this company. Firstly, Chris came to assess and quote for a full re-roof including insulation on the stone slate roof of our detached house in Steeton, plus resurfacing in lead of two bay window roofs. Chris immediately had detailed answers for all the things we needed sorting out. The detailed quotes followed soon after this visit, and were very professional, with everything we had asked for taken on board. This added to our conviction that this was the right company for us. Once work commenced in August 2025, we were soon able to relax and let Adam and his team get on with the job, knowing that our roof was in good hands! Adam is very experienced and very committed to his work. He takes a real interest in the property he’s working on, and liaised with us whenever choices and decisions were needed. He works exceptionally hard and ensures that his labourer learns all about the trade. We found both Adam and his labourer to be polite and friendly throughout. Chris visited regularly during the project and discussed the next steps with Adam. There is obvious respect between Chris and his employees. Also, importantly, the scaffolder he uses also expressed his respect for Chris and the company, which translates into Chris getting good service from the other contractors he uses. Finally, Helen was extremely efficient and pleasant with all the admin tasks required to complete this project.
Posted on Google
Richard Bunzl
21 October 2025
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Green and Heritage Roofing demonstrated very good planning and advice on our re-roof, and the final result is excellent. The team showed real care and attention to detail, making sure I knew what was happening, and the job wasn't signed off until we were absolutely happy with it. The team worked really hard, and took real pride in doing a good job. Thank you.
Posted on Google
Craig Patton
29 September 2025
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Had Green and Heritage in to repair a leaky roof and they've done a fantastic job re-laying my roof & solar panels, would definitely recommend them.
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Matthew Brown
27 August 2025
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Very professional service from start to finish.
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Doodly Doo
20 August 2025
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I've been using Chris and his team for my roof.To be very fair Chris has been excellent at responding.We have had an issue which needs rectifying but Chris has been on the ball after I contacted him (which i was getting myself into a panic about contacting him again)and he has swiftly sent the scaffolders out ready to get the issue sorted.Excellent service and yes I would definitely recommend the company.Many thanks Karen........
Update
Absolutely outstanding work from Kieran this week,he explains everything,keeps you updated and has literally worked his socks off.He cares about his work and his customers and is extremely polite clean and tidy.Thank you so much for all your extremely hard work this week.Karen
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Anthony Bolland
6 August 2025
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Would highly recommend Green & Heritage. Good communication from Chris and the team working on the roof did a great job and were friendly and polite.
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Lorraine Chatterton
28 July 2025
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We recently used Green and Heritage Roofing to complete the works at Pabla + Pabla Solicitors, and the whole experience was excellent from start to finish.
Chris was professional and helpful throughout, always keeping us informed and making the process smooth. Adam, who carried out the work with Tyne was fantastic. They were extremely hardworking and did a brilliant job.
They were very polite with all staff and always worked with us to ensure staff could utilise as much of the car park as possible.
The quality of the work is exceptional, and we’re really pleased with the results. Highly recommended
Lorraine Chatterton
Practice Manager
Didsbury
Manchester
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Jane Firm
15 July 2025
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We have had the team from the Green and Heritage Roofing Ltd working at The Clock Tower, Menston, for several months, they recently finishing their works. They have been excellent throughout their time working here, they being very considerate to all the residents, whilst also doing a first class job in repairing and replacing the roof of a very old building. At all times, they had the residents concerns and views at the forefront of their works. I cannot speak highly enough for the way they have worked and conducted themselves throughout, and I know all the residents were extremely pleased with them. I have spoken to Kieron, who led the team, and Chris, who is the "boss" passing on my and the other residents thanks, and I would highly recommend the Green and Heritage " team" to everybody who needs this type of work doing, knowing you will get a " first class job done" !!! So a big thank you to all the team, as you really showed how such difficult works should be carried out, showing total respect for all the residents whilst also doing a first class job!! Thank You !!
Neil Firm
Posted on Google
Simon Barker
21 April 2025
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Very efficient and well managed project to repair my roof and fit solar. Thanks to Chris and Adam for their hard work.
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Jeremy Conway
14 April 2025
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I have recently had my home re-roofed by Green and Heritage Roofing Ltd.
The work was completed on time and with excellent professionalism.
I would specifically mention the excellent team who did the work.
They were hard working, considerate, polite, and explained to me throughout the job any issues or challenges they were working through. Thankfully these were not significant but this gave me reassurance that the quality of their work was everything I wanted.
I would fully recommend them.
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Cliff Hilton
10 April 2025
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We have an apartment in a Grade 2 listed building. Green and Heritage and in particular Keiran and team have been working on the building for the last few weeks each of them displaying a great work ethic. They are obviously very skilled and knowledgeable in this type of work, they have a strict methodology and it has been an absolute pleasure to see them working so hard to renovate the roof above us and the surrounding roofs to our neighbours apartments and houses.
Our grateful thanks go to the team and to Green and Heritage Roofing Ltd.
Posted on Google
Joseph Mallalieu
1 April 2025
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I am very happy with the service provided by Chris and Green and Heritage. From the initial quotation through to the work itself and the subsequent paperwork (invoices, guarantees, building regs etc.) communication has been excellent. We had a small but complex slate roof on a mid-terrace that was replaced, insulation installed, repairs to the chimney, a new velux, and anti nesting spikes installed. Chris took time to talk us through all the options and costs, and his team (Kieran, Ryan and Kyle) were extremely professional and courteous throughout the work, taking time to consult with us on progress as and when required. Our new roof looks very smart. Very highly recommended!
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Phillipa Davies
8 February 2025
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The work carried out by everyone at Green and Heritage roofing has been fantastic. From the initial survey onward. Kieran and Kyle were the roofing team and were an absolute credit to the firm. They work extremely hard and did not leave until late. They checked with us and made sure that all of the work was what we expected. They also showed us before and after and installed bar tiles and heritage lead work. This was a huge flagged roof and they kept the slight dip that has been there at our request, this was a very heavy roof. These two are a credit to the company. Chris planned the job down to the last day, again checked and worked with us all of the work was done without a break and in challenging conditions. They also cleared and put a new flag roof on a smaller building. A fantastic team, the roofs are amazing and I cannot recommend this firm highly enough. This is what craftsmanship looks like. Thank you all.
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Elizabeth Yeowart-Montgomery
26 January 2025
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From start to finish, the team were excellent. Adam led the project and he did so with politeness and efficiency. He was here rain or shine by 8am and he worked most Saturdays to ensure the project was finished in time (3-4 months in total). Adam, Callum and the other guys tidied up after themselves every day and never asked for anything. They invited us up onto the roof on many occasions to show us the progress. It was a VERY expensive project because of the size and shape of the roof and chimneys so we were very mindful of choosing a company that could do what was required, particularly because our house is Grade 2 listed. I recommend Green and Heritage 100%. We are very happy indeed with the finished roof.
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Rotorgraph Surveys Ltd
17 December 2024
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Excellent Company to work with…!
We were approached by Chris & Helen looking to obtain high quality photography and videography of a recent roofing project they’ve successfully completed in Bingley, West Yorkshire.
After a very quick consultation it was clear they had thought through their brief which was understandable and therefore very quickly turned around within days.
We hope the images and videography we’ve provided along with what was a very professional roofing finish helps them obtain the awards they deserve.
Payment for our services was settled within minutes of us issuing our invoice. Heritage and Green are the type of clients you want to keep coming back time and time again.
We provide Drone Roof Inspections and Chartered Surveyor - Roof Condition Reports and I can say had on heart that their work is exemplary and what’s more when I met their client onsite to obtain permission for both take off and landing - he only had great things to say.
That is why it’s important I share this knowledge in the hope someone reading this needing to find that needle in an haystack need look no further.
Kind Regards Gary Brown - Director
Rotorgraph Surveys Ltd
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Richard Paciukanis
12 October 2024
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I would like to thank Chris and his team especially Kieran and Kyle for doing a great job re-roofing my property,they were here early every day and really got stuck in,any problems which arose where photographed and shown to me,so that i new they would be corrected,all in all a great job.
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Pete Fox
13 September 2024
Trustindex verifies that the original source of the review is Google.
+3
From start to finish Green Heritage Roofing are the most professional company I have worked with in forty years of home improvements. From the quality of Chris’s detailed quotation, the incredibly hard working and skilled roofers Kieran and Ryan, the management of technical problems found with the roof, Helen’s communication, invoicing and documentation, and Chris’s patience answering my question, the experience has been superb throughout. Thank you.
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