We recently seem to have been inundated by calls from customers with regards this topic. Many are saying they have been contacted by companies offering a ‘free solar PV health check’ for their solar PV system.
Most appear to be receiving letters addressed to ‘The Homeowner’. These companies are claiming that if your original solar installer has gone out of business or your system is more than 5 years old, then you should be looking to take up one of their ‘maintenance packages’ or paying out to ‘upgrade’ your existing solar system.
However, is this really necessary? In our opinion – definitely not!
Quite frankly, we think it’s best that you ignore these letters. If you respond, without a doubt they will badger you until you give in and sign on the dotted line.
Most of these letters will be addressed to the ‘homeowner’. However if they do have your personal details on then you should ask how they have come across them. MCS will never pass on customer information to a third party.
If you start to feel intimidated or under pressure then you should report them to Trading Standards.
In the first instance contact the investor manufacturer. The manufacturer will let you know if your product is still under warranty. If it isn’t then contact a qualified electrician who is MCS accredited and has experience in installing and repairing solar PV systems.
If you find yourself in need of Re-roofing a Solar Panelled Roof it is vitally important that you contact a roofer who has experience in this field. Many say they have then leave it to the customer to arrange to have the panels removed. This is easier said than done.
Having problems with the roof under your solar panels? If you are local to us please contact us and we will happily provide a no obligation quotation.
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